IT Support For Businesses

it-support-contracts
Support Contracts

What level of support do you need? Whether your business requires support in a specific area or across the whole business, PChelp4U can provide the right level of IT support for you. We offer tailored support contracts to suit your exact requirements.

With a support contract, not only do you know where you stand financially for the year so you can budget appropriately, but it also gives you peace of mind that the most important tool in your business is being looked after by professionals. More importantly, we can assure you that our professional services can be delivered in the most cost-effective manner and right where you need them with clearly defined service level agreements detailing roles and responsibilities, level of cover, service hours and response/resolution times.

data-recovery
Data Recovery

Data Loss for a business can be catastrophic and in extreme circumstances can even cause a business to “go under”. We are in a position, with our fully equipped workshops and remote engineers, to respond quickly to your call for help. There are never any guarantees when it comes to data recovery, but we can recover data from most types of device and media and we operate a “no data, no fee” policy so you really have nothing to lose.

hardware upgrades
Hardware Maintenance & Upgrades

We can provide a fast and reliable maintenance and upgrade service for your servers, workstations and peripherals. These can be reserved as part of a service schedule or booked in as and when required. At PChelp4U, all our engineers are fully trained, will come to site to assess your requirements and, if necessary, take the machine in question back to our workshops. Our turnarounds are impressive and the work can be done out of normal working hours if necessary.

Servicing your equipment is of course the wise business choice and we will be happy to book you in for annual or bi-annual servicing depending on the machine and your usage. Ensure your servers and workstations are running at their full potential and remain healthy. Minimise the risk of downtime and ensure your staff can work quickly and efficiently on well-oiled systems.

software rebuilds
Software Rebuilds & Upgrades

How often should a business refresh their IT systems? Of course, there’s no set answer to this. So many office machines are thrown to the tip unnecessarily these days. The processing power of computers, for so many years now, has been way above the average user’s needs and we estimate that most brand new computers are used at around a level of 5% of their maximum processing capacity.

Why is this important? Your average 5-7 year old business desktop machine is running slow – why? Not because it’s old and can’t cope – far from it. The chances are, it has become clogged up and there are software conflicts and possibly intrusions slowing it down. We offer a service where we can rebuild and, if needed, upgrade the software on these machines, and this service is becoming more and more popular every day for small and large businesses alike.

new installations
New Installations

Whether you’re a start-up business setting up office for the first time or an existing business requiring an equipment refresh, the PChelp4U team can advise you on your best course of action and recommend to you the most cost-effective and robust solution. After you’ve chosen your products from a list of our preferred manufacturers, we can then procure, install, configure and test in your chosen environment. We will take into account your every need and integrate new hardware with existing software if required.

When it comes to pricing new IT equipment for your business, we make a very bold statement indeed – we will match or beat any like-for-like quote and should there be any problems in the future, you will have the convenience of a single point of contact, namely us.

remote support
Remote Support

There are some things that are just better done onsite and we realise the importance of face-to-face contact with our clients. We would also be rather stupid to ignore the benefit and value that remote software can provide to our clients. For instance, all the monitoring and housekeeping on your servers and workstations can be done remotely, a task that would be made seriously more onerous and expensive if site visits were required.

We offer different levels of remote support tailored to your needs and these can be operated either on a monthly plan or ad-hoc basis.

business networks
Wireless & Networking

There are some things that are just better done onsite and we realise the importance of face-to-face contact with our clients. We would also be rather stupid to ignore the benefit and value that remote software can provide to our clients. For instance, all the monitoring and housekeeping on your servers and workstations can be done remotely, a task that would be made seriously more onerous and expensive if site visits were required.